Privacy Policy

1. Introduction

Homecare Living Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homecareliving.com.au and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Submit an enquiry through our website
• Contact us via email or phone
• Use our Typeform enquiry system
• Subscribe to our newsletter or updates

This information may include:

• Name
• Email address
• Phone number
• Postal address
• NDIS plan information (if relevant to your enquiry)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process and manage your requests for our services
• Send you information about our services, properties, and updates (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect our rights and prevent fraud

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for:

• Remembering your cookie preferences
• Analyzing website traffic and usage patterns
• Improving website functionality

5. Third-Party Services

We may use third-party services that collect, monitor, and analyze information, including:

• Typeform: For contact forms and enquiries. Their privacy policy can be found at typeform.com/privacy-policy
• Google Maps API: For property location services. Google's privacy policy can be found at policies.google.com/privacy
• Chatbase: For our website chatbot. Their privacy policy can be found at chatbase.co/privacy

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at admin@homecareliving.com.au or call 0404 805 667.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: admin@homecareliving.com.au
• Phone: 0404 805 667
• Address: Brisbane, QLD 4000, Australia
• ABN: 85 254 748 619